Your Privacy Is Our Responsibility

c44k ("we", "our") operates an online gaming and betting platform for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use c44k's website, mobile interface, or related services, how that information is used, who it may be shared with, and how you can control your own data.

By using our platform, you are considered to have agreed to the terms of this Policy. This Policy should be read together with our Terms and Conditions.

c44k collects several categories of information, each described in detail below:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• National ID card or passport details (where required for identity verification)

2.2 Financial Transaction Information

• Deposit and withdrawal records via bKash, Nagad, or Rocket
• Transaction amount, date, and method
• Mobile wallet number (for payment processing purposes only)

2.3 Usage & Activity Information

• Gaming history, betting activity, and preferred games
• Time spent on the platform and session data
• VIP level progress and bonus usage records

2.4 Technical & Device Information

• IP address, browser type, and operating system
• Device identifier information and screen resolution
• Information collected via cookies and similar tracking technologies
• Referral source and site entry path

2.5 Communication Information

• Your conversations with our support team via live chat or email
• Details of your feedback, complaints, or requests

c44k collects your information in the following ways:

3.1 Information You Provide Directly

You provide information to us directly when you open an account, log in, make a payment, or contact our support team.

3.2 Automatically Collected Information

When you use our platform, cookies, web beacons, and similar technologies automatically record certain information. This includes your browsing behaviour, preferred content, and your interactions with the platform.

3.3 Third-Party Sources

Where needed for identity verification or fraud prevention, we may receive limited information from third-party verification services.

c44k uses your information for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account and ensuring secure login.
• Service Delivery: Providing the gaming experience, bonus benefits, VIP rewards, and other platform features.
• Processing Financial Transactions: Securely completing deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: Providing 24/7 live chat and email support to resolve your questions, complaints, or issues.
• Fraud Prevention & Security: Protecting accounts, detecting fraudulent activity, and maintaining the integrity of the platform.
• Responsible Gaming: Monitoring your gaming behaviour to identify potentially problematic patterns and provide assistance.
• Communications: Sending important account notifications, security alerts, and relevant updates.
• Service Improvement: Analysing and improving platform performance and user experience.
• Legal Compliance: Complying with applicable laws or regulations.

c44k does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the limited circumstances below:

5.1 Service Provider Partners

We use trusted third-party services to handle core operations such as payment processing, identity verification, technology infrastructure, and fraud prevention. These organisations receive only the information necessary to carry out their specific tasks and are bound by strict confidentiality terms.

5.2 Game Content Providers

Game providers such as Pragmatic Play and Spribe may receive limited technical information necessary to operate their games.

5.3 Legal Requirements

We may be required to disclose relevant information in response to a lawful demand from a competent authority, a court order, or to fulfil a legal obligation.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user data may form part of the transferred assets. In such cases, you will be given advance notice.

c44k treats the security of your information as its highest priority. We apply industry-standard security measures:

• SSL Encryption: Data exchanged on our platform is protected by TLS/SSL encryption, guarding against interception by third parties.
• Encrypted Data Storage: Sensitive information, including passwords, is always stored in encrypted form.
• Access Controls: Only authorised personnel have access to your information, and only on a strict need-to-know basis.
• Continuous Monitoring: 24/7 security monitoring is in place to detect unusual activity on the system.
• Regular Security Assessments: Regular audits and tests are conducted to identify security vulnerabilities.
• Two-Factor Authentication: An additional security layer is applied to protect accounts.

However, no method on the internet is 100% secure. We are committed to providing the highest level of protection, but absolute security cannot be guaranteed.

c44k uses cookies and similar tracking technologies that are stored in your browser or device. These are used for various purposes:

7.1 Essential Cookies

These cookies are essential for the platform to function properly. They maintain login sessions, ensure security, and provide basic functionality. These cookies cannot be disabled.

7.2 Functionality Cookies

These cookies remember your preferences (such as language selection) to provide a more convenient experience on your next visit.

7.3 Analytics Cookies

These cookies help us understand how visitors use the platform, which pages are popular, and where errors occur — supporting improvements to the quality of our service.

Most browsers allow you to block or delete cookies. However, blocking certain cookies may limit the functionality of the platform.

c44k retains your information only for as long as it is necessary. Retention periods depend on the type and purpose of the data:

• Account Information: For the duration your account is active and, after closure, as required by applicable legal obligations.
• Financial Transaction Records: For the period required under financial regulations.
• Communication History: Retained for a limited period to maintain the quality of customer service.
• Technical Logs: Retained for a short period for security and troubleshooting purposes.

Once the retention period ends, data is securely deleted or anonymised.

As a c44k user, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, except for data retained to fulfil legal obligations.
• Right to Object to Processing: You may object to your information being processed for specific uses.
• Right to Data Portability: You may request a copy of your information in a structured format.
• Opt Out of Marketing Communications: You may stop receiving promotional messages.

c44k strictly does not provide services to persons under the age of 21. We never knowingly collect or retain information from anyone under the age of 21.

If we are informed or determine that a minor has created an account, that account will be closed immediately and the associated data will be deleted.

If you believe a minor is using our platform, please notify our support team without delay.

c44k is an international platform. Your information may be stored or processed on servers located outside Bangladesh. Wherever data is processed, we are committed to maintaining the protection standards described in this Privacy Policy.

For international data transfers, we ensure appropriate contractual safeguards are in place so that your information receives an equivalent level of protection.

c44k may update this Privacy Policy from time to time. The Policy may be revised due to changes in our services, the addition of new features, or changes in legal requirements.

For significant changes, we will endeavour to notify you in advance by email or through the platform. Continued use of the platform after changes are made will be considered as your acceptance of the updated Policy.

We therefore recommend reviewing this page regularly. Each version will show a "Last Updated" date at the top of the page.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

c44k is a trusted and secure platform. We are always committed to protecting your privacy. For more information, visit our About Us page and the Responsible Gaming section.